Web Hosting FAQs

Frequently Asked Hosting Questions

Whether you are just getting started, or you need to get our name server information, or you want find some useful tips for web sites, we've got you covered. Contact us anytime if you still have questions. We are constantly improving our service by being a good listener.

 
Q. How long does it take to get a site set up?
A. With exception of our Dedicated Servers and VPS (Virtual Private Servers), all hosting accounts are set up INSTANTLY! Your account for your website available for you to upload your website contents immediately. You can test your site with a temporary URL until your domain name becomes active. Other products and services that take additional time include Dedicated Servers, VPS, and SSL certificates.
What is web hosting?
A. A web hosting company, such as Integral Hosting, sells server space and web services to companies and individuals who wish to present a web or e-commerce presence but do not wish to maintain their own servers. Cost structures are determined by the amount and complexity of services offered such as SQL databases, shopping carts, web storage space and email accounts. A domain name is associated with the web site located on one of the web hosting company's web servers. Then, anyone in the world can type the domain name into a web browser (i.e. MS Internet Explorer, Netscape) to view the contents of that web site.
How many webpages or hits will my hosting plan accommodate?
A. Let's assume your sites' average webpage size is 100k (your mileage may vary). Let's assume your hosting plan has 10 MB of disk space and 2 GB of transfer. To compute # of webpages - divide disk space by average webpage size. 10,000,000 (10MB) divided by 100,000 (100k) equals 100 pages. To compute # of hits - divide transfer by average webpage size. 2,000,000,000 (2 GB) divided by 100,000 (100k) equals 20,000 hits.

Getting Started

 
What is an IP address?
A. The Internet Protocol (IP) address is a numeric address, such as 123.231.32.2, that the domain name server translates into a domain name. An IP address can be compared to a street address for your domain name. After you place your order you will be emailed t he IP address information for your website.
How can I get more people to visit my site?
A. List your web site in all traditional advertising and communication vehicles. That is, business cards, letterhead, print advertising, bulk mailings, print advertising, promotions, etc… It is also important to get listed and stay listed in the search engines since 90% of all people start their Web searches from a directory such as Google, Yahoo, MSN, or Windows LiveSearch.
How do I get listed on search engines?
A. You can manually add your web site to all the search engines. Be aware that every time a competitor adds their site, your site is bumped down one place.  Traffic to your site drops significantly once you are bumped off the first or second page of listings. It is also important for you to understand that it often takes the search engines months to visit all the sites submitted and add them to their directories.

Billing

 
How do I pay for your hosting service?
A. We prefer credit card or direct debit card or PayPal, these billing systems are automated and keep costs down. We pass the savings on to you. Ongoing monthly billings will be billed to you each month until you cancel. You may cancel your account at any time without penalty.
How do I renew my hosting when my1, 3, 6, or 12 month plan ends?
A. Your hosting will automatically be renewed and charged to your charge card. When you no longer want us to host your site, you will need to issue a cancellation request through our Support Portal.

Support

 
Do you provide 24 hour customer support?
A. Yes! We do provide 24 hour customer support.

No matter what time it is, day or night, you will always find a friendly, courteous staff of knowledgeable technicians and solution specialists on board ready to answer any questions or resolve any issues that you may encounter.
You may also reach us by submitting a request for technical support within our online ticket system. To do so, please visit the following link: http://www.integralhelp.com
Can I have my email forwarded to my Gmail, MSN, AOL, etc… account?
A. Yes, this is simply a matter of a forward or redirect, applied through the control panel.
Can I have access to my raw log files?
A. Yes, by default they are placed in your W3SVC folder.
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